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“avoid if you like prompt delivery!”

Written on: 23/04/2012

ive been shopping at yours clothing a few years now, on and off, and i dont know why why i havent learnt my lesson, on friday morning i purchased some jeans i needed for a night out on saturday, and i begrudgingly paid the £6.99, next day delivery, it states that if you order before 4pm they will definately be with you the next day, so i ordered at dinner time, and waited all day saturday for my order to arrive. no sign of it, so when it became clear it wasnt arriving, sent an email. its monday now, no reply, so contacted the company through their live chat service, and upon looking at my account they inform me, that the item is out of stock and they will refund me and i should have been contacted, shoddy customer service, they are quick to take the payment, not so quick in sending the goods, also i think the feature in the checkout where they automatically check the box for 'pre-paid returns is a total con, how about leave it unchecked so people can tick it if they want it? amount of times ive clicked buy to realise ive paid £1.50 for no reason whatsoever, so to sum it up, dont order if you like prompt postage and delivery!

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