written by on 19/04/2012
After agreeing with the PDSA that they would reimburse advertisement costs for my missing cat, when the claim came through they deducted 57% of the amount that should have been awarded.
Following further communication, no intelligent or logical explanation has been given for this deduction, apart from 'the amount is higher than expected'.
Their awards are completely discretionary and don’t even follow their own terms and conditions.
Be warned.