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“Poor quality and service”

Written on: 16/04/2012 by Bham.sportsman (1 review written)

Wet areas i.e steam room, sauna are in poor condition. You have to give your card to get a towel and then bring your dirty towels all the way to the front desk to get back your card. When you complain saying that they should find a more customer friendly way to manage their towels, they claim that this is a best practice! Is this a joke?? Sadly not.

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