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“I was encouraged by N Power to have a prepayment meter...”

written by AILEEN ADAMS on 20/12/2010

I was encouraged by N Power to have a prepayment meter installed after I was made redundant 2 years ago. However I secured employment again 6 months later and I asked to change to normal monthly d/d bills with a credit meter.

They refused. At no time did they tell me I had to pay 45pence a day standing charge for the meter. Last winter they left me without gas for 5 days in -0 temperatures after insisting I needed to top up my meter.

No-one listens in that company! Turned out the meter was faulty and had to be replaced and there was over £40 credit in it!!!

I now have threatened them with Ofgem and will be writing a letter to-day.

PLEASE DO NOT USE N POWER. WE ALL DESERVE MUCH BETTER CUSTOMER SERVICE !

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