written by on 18/11/2009
Npower became expensive so I switched to another supplier - that was 3 months ago and am still waiting for £350 they owe me in overestimated bills. Each time I ring they don't know whats happened but assure me the money will be in my bank in 3 to 5 days - as you escalate the complaint they become ruder. Would never use them again and CERTAINLY don't recommend them to others. The only reason they advertise cheap is by creating new tarifs that are cheaper but as an existing customer you can't be put on the new tarif. They are criminals and should be investigated as such