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“I have moved house 5 times in the last 9 years, and...”

written by on 17/10/2008

Good Points
Good points....erm.... will come back to you on that one

Bad Points
They DONT LISTEN, they are unwilling to help, especially when it was their fault in the first place. Very rude.

General Comments
I have moved house 5 times in the last 9 years, and everytime i have taken Npower with me. I paid by direct debit, which was the best option for me and had no problems. Now, actually after my husband and i finally bought our first house together i informed npower that i would be moving house, i gave the date i was moving, the readings from the old flat, and more importantly the method of payment. I was told, no problem, even got a letter welcoming me to Npower. Then... I got a quartley bill. It was an amout that i wasnt able to pay off in one go and i phoned them up and asked for help. I was told in no uncertain circumstances that i would have to pay off the full amount then i would be able to set up a direct debit. Which i could not do. When i explained that i wanted a direct debit payment method, they said that they were very sorry and that it must have been an oversight but i would still have to pay off the full amount. I called them numerous amounts of time, but still they would not budge. I suggested payment plans.....no. A higher direct debit payment?..........no. Any help?.....NO. So now i have an key meter for the elctric and have just had a gas meter installed. And my house is cold. Just because of their "oversight". Once i have paid off the gas and electric bills i WILL be moving to another company.... mayebe one which will treat me like a customer and not just an account number.