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“Got Full Refund!!”

written by on 13/04/2012

I ordered some flowers for my mother in law for her 50th birthday, what arrived was nothing like the picture on the website, the stems were dry, no water, flowers were limp and the quantity was an insult for the £23 I had paid. I emailed them straight away saying that I felt embarressed, and that I had read peoples reveiws AFTER placing my order and that I was not alone in my dissappointment. I made it very clear that should the matter not be rectified TODAY (yesterday) then I would be contacting trading standards and advertising standards as what arrived was not what was advertised in quantity or product. I also said that I would be making my feelings known about bunches.co.uk on facebook and twitter... They e-mailed back apologising and offered to resend the flowers or a full refund. I opted for the refund and received a confirmation e-mail this morning that the money has been returned to my account. I hope you guys get some compensation for your troubles too.

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