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★★★★★
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“Exceptionally good, modern personal banking”

written by on 13/04/2012

I have held a 1st account with First Direct for 6 months and I received a £100 incentive within a month of switching from HSBC. I agree with the review below - at last there is a bank with decent, courteous and helpful customer service.
The best feature of First Direct is that you call up and straight away get through to an adviser. For other banks you have to enter anything up to 3 different security numbers (how the elderly use telephone banking is beyond me).
Internet banking is exceptionally straightforward and I have had no issues here either. You don't even need a secure token to log on.
The regular saver is very flexible with a good interest rate. If you can't afford to put in the full £300 one month you can reduce the amount at any time and I have contributed as little as £50 to my regular saver.
I highly recommend First Direct, which in my view scores a full 10/10. I would score Santander 1/10 and HSBC 7/10.

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