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“The Uncleanable Cooker!”

written by on 12/04/2012

Beko Oven DVC 663W white electric double oven.
I had an accident with a spillage from the top oven as a silicon sponge mould collapsed. The pink gunge slid down inside the two layers of glass on the bottom oven door through the two wide slots on the top of the door. I removed the glass and was still unable to get at the sponge mix within the surrounding metal door housing. The instruction book tells you to undo the six screws holding that together. Three of those screws are in the bottom of the door and therefore only an inch from the floor. The only way to undo these was to detach the door. As I removed the screw from the top hinge a locaterr plate within the main body of the oven dropped down inside. Having cleaned the mess out and reconstructed the door I am still unabler to put back the door. There is no thread on the hole and without the locater plate the screw will not catch or tighten.
After hours (literally0 of buck passing between Currys and Beko I ended up talking to their swervice engineers. They immediately told me they @no longer did this repair because it took four hours to reassemble and Currys would not pay the going rate.
I wrote to Currys giving ten days notice that this complaint was going to Trading Standards (quoting the ref no they had given me) and found the attitude of the Customer Services appalling. I was spoken to as though I was an idiot! yet when I visited another Currys store I found that the present model of the same oven has had this problem corrected and there are now no slots in the top of the oven door. Surprise surprise.
An engineer arrived to 'make a report' two hours later than the appointment just as we were leaving to collect a relative from the hospital. Currys were warned of the time restrictions that day and still chose to send him. He admitted not only that he had never done this repair but also that if this were to happen again I would have to pay £129.00 each time to get an engineer out.
I have had a BEko oven before in the kitchen of a childrens nursery and was extremely pleased with it. It also passed the health inspections annually. this model would not.
I have now written on the advice of Trading Standards (who have visited) to say that in ten days I will be taking out a small claims court action for recovery of the cost, since the oven is without and engineer on hand, uncleanable!
I am very disapoint3ed that a store I have used many times over the past fourty years should care so little about their customers and their products.