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“Made bureaucracy simple! to the...”

Written on: 04/04/2012

When I realized 8 days before a family vacation to Jamaica that my childrens' passports had expired, I was panicked. I had used an expediter for business travel, but was uncertain how it would work for personal issues, especially with children. I picked because of the good reviews and the Forbes rating they received and it was absolutely the right choice. Their two agents, Brad who helped me through the application process and Rob who managed the case once the application was submitted, were excellent. They walked me through the process, were available for all my questions and gave me options to help make it easier. In addition, the electronic forms, directions and communications you receive are clear and detailed, making sure you know exactly where you stand in the process and what to do next. And of course the passports arrived exactly when they committed. I never write internet reviews, but the level of customer service and the quality of what was provided from was really stellar. Five stars!

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