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“dismissive and unwilling to help”

Written on: 04/04/2012

On the day I was due to fly, I boarded the plane with my dad and 2 year old son. Although I have flown 100's of times, including to China several times, something happened on this day. I am pregnant, and I just felt like something was very wrong and I needed to get off the plane. It was all very overwhelming and frightening, but I absolutely could not go into the air for several hours with my medical issue. I was also advised not to fly for the duration of my pregnancy, and obviously I wouldn't be flying in the first couple of months after the baby's birth, so re-booking was not possible. I requested a refund with no success from cheaptickets, us airways, or american airlines. But I thought they could at least, if anything, give me a travel voucher so somebody in my family could utilize the tickets within a year. On top of that, re-booking would require an additional fee of $150 on top of the $800 I had already spent on 2 tickets (my son is 2, so when I departed, so did he. My father remained on th flight). I would have thought that the request for a travel voucher and no re-booking fee would have been a feasible option given the unique situation that I had to get off the plane due to a medical condition. Cheaptickets and US Airways were both uncaring and dismissive, furthering the already stressful impact that the situation had already left on me. I felt useless, and am now out the money entirely since I cannot fly in the next year. I strongly feel eithe company could have found a way to alleviate the financial loss on me without affecting them at all. They refused to do even that. It is shameful and sad that companies such as these cannot have any customer appreciation, or compassion.

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