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“Wish I had read the reviews first”

written by on 03/04/2012

I rejoined Greens Health and Fitness :Chingford after a year or so of absence and am really wishing I hadn't. The place has deteriorated; it is very difficult to get booked into classes and there are always problems with facilities being 'out of service.' One really infuriating factor is that customers are sent vouchers as a 'reward' for loyalty just as the fees are hiked up, and for the last two years, half the vouchers were past their sell-by-date by the time they arrived. It is nearly impossible to talk to a member of staff. They are 'not in the office' and they absolutely do not return calls. Interest in customer service is non-existent and some staff are breathtakingly rude.
I am lucky in that my membership is on a monthly contract. My husband was naive enough to take out a year's contract. Although the payment has been taken from his account, he has twice been told in front of other customers that he shouldn't be using the facilities as he hasn't paid his membership fee.
It was a lovely little gym when it opened. I was one of the first to join. What happened?