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“Misleading property description, rude and arrogant ”

Written on: 02/04/2012 by PeteGolfer (11 reviews written)

Trying to book a late minute 'long weekend' break in Suffolk I landed on the website of Suffolk Cottage Holidays ( and found a property which seemed to be ideal. The pictures looked nice and the map on their website showed the cottage to be away from the main road and a short way up a small lane. But, I couldn't find it using Google Streetview. So I sent an email asking them to confirm that the property was not on the main road, the response confirmed that the cottage was not on the main road and was up the small side lane. So I booked it. However, when the driving instructions arrived it stated that I should proceed up the main road until I got to a pub on a cross roads and on the opposite corner to the pub I would find the cottage! I telephoned to clarify and was informed that I had chosen the cottage myself from the website and that the booking was final. I then complained to the owner to be told pretty much the same. When I pointed out that the map on their website showed the property up the side lane and that had been reiterated in their email response to my question, I was again informed that the booking was final and it was my problem for chosing the property. I then pointed out that it was far from my problem, they had deliberately misled me and I would take it further. At which point I got an email advising that the position of the cottage on their website had been rectified and I could have a refund. All in all they were rude, supercillious and arrogant. Defintely one to avoid (as an aside I instead booked via a company called Best of Suffolk ( who were helpful, professional and the cottage I booked was as described!

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