written by Croesus on 25/03/2012
Our car broke down on a winter holiday in the Alps. Breakdown Direct told us it would be **THREE DAYS** until we would be attended to!
They were very interested in when we were due to drive home and not interested in the fact that we needed our car during our holiday.
I was told by customer services, "there is always public transport".
They later accepted that they were not able to provide the cover they promised, and repaid my premium.
Worthless cover. Do not rely on them.