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“Costly waste of space and customer service to match”

written by on 20/03/2012

My partner purchased this product on line 6 months ago (somehow it had good reviews???) From day one the power would cut out but I thought i must be over loading it or one of the filters needed emptying. Despite all my efforts of following instructions to the T, the power cut outs happen more and more until now it doesnt really work at all. I am dreading my electric bill!

The machine just seems to bake inside but not dry the clothes. I forever wiping away damp fluff from under the filter which obviously is badly designed since fluff bypasses the filter or clings to the rubber door trim. It goes down the shaft under the filter into the unknown so i cant get to there to clean it up so must block somewhere keeping the machine too hot inside - but even without using the censor now, it wont start.

Any way, I called Beko customer service today and a woman abruptly informed me that she could call an engineer out as it is within the 12 month warranty, that the warranty does not cover accidental damage and that this includes broken bra pieces, coins lost in the drum and damaged rubber door trim etc and that the call out cost and parts for such damage usually comes to around £150.00 .... ! Lovely spiel! After my obvious reaction being 'THATS DISGUSTING how can they justify that expense whilst under warranty for such things surely the dryer should be capable of filtering stuff like that (which it clearly doesnt even filter fluff) or what if, because i keep wiping the door trim ive damaged it somehow when thats clearly not the prelimanary problem and they .... she interrupted telling me most arrogantly that she had worked for several manufacturers and I would find they all have the same type of policy. Really, and £150! What?

As this person was speaking to me in a most arrogant tone, and very defensive as well as if i had said i was disgusted with her, it became clear that Beko were a rip off company with customer service to match, making as much money possible out of customers using their badly designed products.

Serves me right for buying Beko (well .. my boyfriends)

STAY AWAY - THEY ARE COWBOYS