written by Droler on 16/03/2012
Ordered an out of stock item that said it could be delivered in a few days - turns out it couldn't. Not great but they did email to tell me this quickly and when I asked for my order to be cancelled and refunded by email they did so (emailed back and sent cash back via paypal) - within 20 minutes!
I have used them a few times with no incident up to now but will be going back on the strength of this.