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“Reputable company, friendly and helpful”

Written on: 05/02/2012

I really am annoyed with all the bad reviews that are on here about Swintons. Clearly when you are taking policies out you are not listening to the scripts the staff read, or the documents they send out. Yes there is a cancellation fee- they tell you this not only when you renew or take a policy out over the phone, but also in the documents. Yes if you pay on direct debit and want to cancel mid term there is an amount to pay, this is because it is a credit agreement a.k.a a loan. Swinton pay your insurers up front for you, to your insurance company, and then collect it from your account every month for your convienence. When you cancel they ofset the amount of refund against the outstanding on the credit agreement, they even refund you the interest you have not used. Yes they have a £50 fee, however this is so they can keep the branches on the high street for your convienence. Yes they do take a pre renewal deposit as the last payment, however if you dont renew they refund it immediately, and if you renew they dont need to bother you for a deposit.
They are a reputable company, and are clearly a market leader. So i really think that you all have no legs to stand on bad mouthing the company. The staff are friendly, and if they arent- what do you expect when you are ringing and having a go about the price, or a claim or just the fact that you havent read the terms and conditions and are unhappy with something that you have agreed to. Get a life and give these people a break. trust me they put up with a lot of rubbisb from disrespectful customers who think they are owned something.

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