written by Jane123456789 on 01/02/2012
I purchased a heavy duty stainless steel stockpot - it was very expensive so expected it to last some time. It accidentally fell of the draining board - hit the tilled floor and one of the handles broke off. I contacted Meyer to see if it could be repaired but they weren't interested - they don't provide such a service and the 'lifetime' guarantee doesn't cover accidental damage. Which probably out rules 99.9% of issues which may arise.
The floor tiles were, by the way, completely unmarked by the pan which gives some indication to the impact with which the pan fell! The handle fixings must have been very poor - they looked like either very small rivets or solder - considering the weight of the pan and the size I would have expected better for health and safety reasons if nothing else.
I definitely would not purchase from the Meyer Group again. I will also carefully check fixings on future purchases - I dread to think what might have happened had the handle given way whilst the pot was full of hot stew.