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“Top Up TV Customer Service”

written by LANDEWEDNACKLAD51 on 30/01/2012

Having been dissatisfied with ESPN subscribed through Top Up TV, I went on their web site on 3 Jan 2012 to get contact details. Much to my dismay there is no telephone number, email address or postal address for them. Obviously they don't want you to contact them. I then found some old correspondence with a telephone number on which when I tried to contact then I found was out of date. I then googled top up tv phone number and found a number on another web site. On phoning Top Up TV it took awhile to be connected, then I was faced with an automated service but ended up speaking to someone on the technical side, I told him I wanted to cancel my subscription and he then went off on some sales speal, although I kept on telling him I wasn't interested all I wanted to do was cancel my subscription. After some 15 minutes he said he would transfer me to the cancellation team, he then told me they were busy and I'd have to phone back. I asked him if they could phone me back and he said this was not possible, I then asked him to note my records that I wished to cancel my subscription, he informed me this wasn't possible. I then rang off and immediately wrote 1st class to their Kirkcaldy address, which took me some time to find as it's not shown on their web site. Nearly 4 weeks later, I received a call from Top Up TV customer service section asking me if I was happy with the service. It transpires that this was not a result of my letter which has yet to be acknowledged but a routine call on their part. I then told the member of staff the problems I had and that I was very disappointed with the service. He tried to get me to change my mind and told me they had no record of my cancellation. I told him I'd had enough of the shoddy service and would he mark my records that I wished to cancel my subscription only to be told I would have to speak to "cancellations". I put the phone down they can do what they like. I would re=iterate other comments on this site, DO NOT TOUCH THEM THEY ARE NOT TO BE TRUSTED.