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“I was very pleased with the Royal Bank of Scotland...”

written by amysharp on 13/12/2005

Good Points
Friendly staff. Easy to use internet banking.

Bad Points
Charges, charges, charges. Lack of communication between branches and internet.

General Comments
I was very pleased with the Royal Bank of Scotland when I opened my Student Royalties account. They were the only ones who would give me an account at the time, and the staff were very friendly.



3 years later however, I would not recommend RBS for any account - credit card, savings, anything!! They put extortionate charges through, and reject cheques and direct debits, even when there is money in the account, and you have a hard time getting it back.



Don't rely on the internet to do your banking, as I have often found that the balance stated online is not correct, therefore causing problems further down the line - and each department blames each other for the problems. Staff however are friendly, although I've had so many mistakes and instructions ignored, that their customer service skills are not enough to keep me as a customer, which is just tough luck for them, after the money they've charged me in the last few years.