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“Disgustingly poor service”

Written on: 14/01/2012 by Jarlawuk (2 reviews written)

I ordered a Garmin Nuvi 2595 LMT off them as they had the best price out of the shops that I had heard of from the results of a Google search, it was out of stock at the time of order but I received a call within a few days to tell me that it was in stock and all seemed fine.

However, that was when my troubles began - first the member of staff who called and told me that my order would be dispatched within 1-3 working days was wrong, the item was out of stock and I would have to wait 1 more week. This I accepted as people can make errors.

When I received my item the following week, I noticed there were no security seals and it was obvious I was either sent a reconditioned item or a returned item. Either way I received a item that was not brand new.

I rang up the main customer support to explain what happened and the customer representative did not seem that surprised, she made no attempt to explain or apologize and simply explained that Fed Ex would be round the next day between the hours of 9-5 to collect the item and I would be sent a replacement when they had the item back in stock.

I waited all day at home and no courier ever came, I got in touch again with customer services and was simply told they would rearrange another courier, no apology.

I decided to return the offending item in store so that I would not have to potentially waste another day waiting at home, for someone else to not turn up. When returning the item in store again the member of staff did not seem surprised or offered an apology for the service (or lack of it) provided.

I was then told that the item would be picked up from the store on Tuesday (I returned it on Friday) and that I should receive a refund in 7 days time. I cannot believe that I have to wait so long for a refund, for something that I have returned to their store.

Am thoroughly disgusted with the exceptionally poor service at all stages and will never use this company again. Easily the worst retailer I have had the misfortune of dealing with, and would encourage all to avoid at all costs.

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