written by on 14/01/2012
I was taken in by the quick delivery date as my washing machine had broken and I need a new one asap! I paid for the item and arranged a friend to be at my house for the delivery.
A few days before it was meant to be delivered, I had an e-mail to say the the delivery date had been changed to 19 days after my original delivery date!!
I rang customer services and was offered a refund straight away - but then I was told this can take up to 5 working days to be back in my account. So I was out of pocket and without a washing machine.
They entice you with their quick delivery dates, get your money, and then change at last minute.
I ended up buying the same washing machine from a high street store and had it delivered just 2 days later.