written by on 12/01/2012
Quick quote £75 for collection and delivery of ebay deal. Payment made up front then nothing - no confirmation, no communication. I phoned my uk, was told the trip was 'down for that day' (19th Dec 2011). Seller informed me this did not happen.
I had no response to further phone calls or emails over the next 3 days, so I cancelled the booking by email, asking for a refund. I have heard no more to date.
I booked another company who were cheaper and wanted £10 deposit plus cash on delivery. My request was completed 3rd January 2012 by another company, a very smooth service.
My Bank has reclaimed my £75.
I had not read any reviews before placing the booking, I was taken in by the promise of next day delivery. The lack of communication was most frustrating, I was therefore not surprised when I did read other reviews as I had exactly the same experience.