Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Responsive, accurate service”

Written on: 03/01/2012 by ruthsmith (1 review written)

On December 8th my daughter asked me to buy a particular book as a Christmas present. Google search brought up Chinese Bookshop and I tried to buy the book. My only complaint on the site is that it did not indicate the book was out of stock. I could not find any way to buy it though. Raising a ticket brought an immediate response (taking into account the time difference)explaining the book was out of stock. I asked when stock was expected and was told 2 weeks. I made a note to check the site in two weeks but was very pleasantly surprised to receive an email advising 2 copies had been received and recommending to be quick to avoid disappointment. I received an email confirming my purchase and explaining the means of despatch as well as anticipated delivery time of 2-3 weeks. Considering this was over the Christmas period receiving the package within 10 days was exceptional service.

As my daughter is studying Chinese I will use this site as go-to when I want a gift for her. The cost of postage for overseas was not high but I expect next time I will be able to mail within the UK. Even though I live in Singapore where Chinese is widely spoken I was unable to find the book she wanted (a translation of a popular English book) so thank you Chinese Bookshop for making two people VERY happy!

Was this review helpful? 0 0