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“Huge premium rise after no claims”

written by chericbaker on 20/12/2011

We used to have all our insurance policies with Direct Line but despite almost never claiming they pushed us away with huge premium increases. Strangely Churchill (same ownership as DL) was the one we switched to for house & contents insurance. At the first renewal (no claims) Churchill wanted much more but got reasonable when I phoned. The second renewal (no claims again) was different - they asked for 65% more premium and when I phoned would not budge, and had no other explanation than introductory rates. The lady I spoke to said she thought they should do more to keep existing customers. It baffles me how companies can so casually shed their best customers - we've not claimed anything on home insurance for over 15 years. So now I've moved to Policy Expert.

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