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“Disappointed yet again”

written by Cynicalsid on 16/12/2011

What is it with the Halifax ??? they produce a good package (Ultimate Reward Account) market the idea with all its plus plus plus's then lose the plot by not conducting quality assurance.

My iphone was stolen, I phoned the customer service number and after proving identity was passed through to the relevant agent who took me through the claim process (£100 excess as in the other review) which I also had zero knowledge of. Instead of the claim being dealt with by this agent he stated that the paperwork would be sent out in the post!!! not by email (Perhaps designed to stall claims thereby delaying payment against claims)that paperwork needless to say never arrived and I had to phone again a week later and go through the entire system again. I also visited my local branch and spoke to the manageress who earns 3/10 performance knowledge, 2/10 for politeness, 2/10 for helpfulness in her pathetic all but non existant attempt to help resolve this.

Halifax use 3rd party companies to underwrite the insurance and they seem to be where the problems lay. Customer service or the lack of it is these days high priority for most customers and its always been true that a bad episode will be related to 10 others and will lose repeat business.