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“getting a refund is an impossibilty”

Written on: 14/12/2011

Ordered from Phix Clothing in the past and never had a problem. Tried to buy a jumper 2 months ago, paid for it and then was informed that it was out of stock. I then requested a refund and 2 months later im still waiting. I emailed once a week for the first month and got the same answer everyday "your refund is marked as urgent and accounts are dealing with it". After a month I started phoning every other day and kept receiving the same response. I asked to speak to accounts and the manager and was told I couldnt. Do not order anything from this website!

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