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“They didn't float my boat - Quite literally!”

Written on: 13/12/2011 by Wavy-Dave (1 review written)

Unfortunately, I cannot recommend this company at all, having had a terrible experience with them a couple of years ago.
They seemed to offer good value, they seemed very friendly, and the boats looked lovely in the pictures ... but alas.

We originally booked a Jaguar 27, and were later offered an 'upgrade', since the boat originally booked was unservicable.
We (foolishly!) paid another £200 for the 'upgraded' Feeling 31, which sounded like a much nicer boat.
Which it would have been, had it been in a reasonable condition.
And to be fair (!), it was much 'nicer' than the Jaguars (which were awful).

However ...
On day two, both our batteries went flat, despite very little use (and plenty of charging time).
The alternator was then found to be faulty, and had to be changed.
This resulted in us losing half a day of our sailing time.
Having got underway quite late in the day, we had no time to stop anywhere en-route to the next destination.
But we then found ourselves forced to pause to bale out a large pool of diesel/water which was rising up into the saloon floor from the engine bilge.
The electric bilge pump didn't work, and the hand pumps didn't drain the engine sump.
So the only way was on hands and knees, bailing out with coffee mugs.
The boat didn't appear to be sinking, so we carried on, with frequent checks.

Despite the lead crew crawling all over the boat after we 'limped' into port, we had the same problem again the next day.
The bilge pump handle they had given me for the 'engine sump' didn't fit (and we later found it didn't work anyway!).
So we were back to bailing out again. Fortunately we did have plenty of coffee mugs!

I estimated that we lost around two days of our holiday due to boat problems, plus a considerable loss of enjoyment.
I don't particularly enjoy crawling around engine sumps bailing out for several hours a day myself - but if that's your idea of fun, then Sailing Holidays are the people for you.

I made a formal complaint and asked for a refund equivalent to a couple of days sailing, and they basically told me to get lost.
All of their boats seem to be very old and very poorly maintained.
They are cheaper than some, but their boats are of very poor quality.

I don't expect everything to be perfect, but I DO expect such companies to deal with problems and take complaints SERIOUSLY.
They were not interested at all in compensating me for the enormous inconvenience.

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