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“Be careful when cancelling an auto-renewal”

written by gilesjuk on 12/12/2011

I phoned up to cancel an auto-renewal as I had taken out cover with Direct Line (I swap between the two as they always bump up the renewal). A few weeks later the schedule turned up and I noticed the money had gone out of the bank.

So I phoned up and told them to cancel it as I had already told them to cancel it. I've now been charged a cancellation fee for cancelling a policy I didn't want and told them I didn't want!

So if you call up to cancel a renewal I would check and double check and triple check the call centre people have understood what you mean as they're obviously daydreaming.

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