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“Horrible experience”

Written on: 06/12/2011

Last month I went into Zara Home in the Bentall Centre in Kingston Upon Thames. What a mistake that was! Although they had an item I was interested in buying (a dressing gown) whilst browsing I was made to feel extremely unwelcome, the shop "assistant" giving loud tetchy sighs due to her obvious annoyance with my disarrangement of her display. Shortly afterwards whilst looking at a baby blanket I noticed the other staff member glaring at me in a most hostile manner. I left without buying anything and I will not be setting foot in that place again. I have complained to the Head office but just received a load of waffle. I really don't think they care about the treatment I got. They certainly haven't got back to me with an explanation. Ghastly.

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