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Written on: 24/11/2011

This is the worst airline I have EVER experienced. Flew long haul to Havana, Cuba. The planes are old; the staff are very rude; absolutely no sense of customer service; the food is awful; and the flight entertainment is a joke (i.e. in a ten hour flight they showed one film which was The Smurfs). The toilets were dirty and the plane smelt terrible.

NEVER EVER AGAIN. Surprised Air Europa is in business. Pay the extra and fly Virgin. I tried to and they were full.

Most awful experience ever.

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