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“Returned 2 items, only refunded for 1!”

Written on: 18/11/2011 by MichelleD27 (1 review written)

Awful customer service.

I ordered two items off the website, a jumper - COrrine Flecked Lurex jumper and a dress - Emily Jersey Scoop neck skater dress. No problem receiving the items but didn't like the quality so decided to return them. I didn't register an account with them, so I sent a letter in my parcel saying I was returning both items. Three weeks later I received an email saying they had received my returned jumper and refunded me for it, but I still have not been refunded for the dress. Despite numerous emails to the customer service this issue has not been dealt with. So they basically got the items back and kept my money...I work as a garment technologist for a supplier to many high street stores, and I have never experienced such poor service ever. I intend to keep emailing and sending letters until I receive my money back, it's not a large sum but it is the principle of the matter.

Shocking customer service - would never use this website again!!

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