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“The most apalling experience onboard with Gulf air. ”

written by on 09/11/2011

this was the letter of the airlines for a passenger who missed work for 3 days and not being paid by his company and treated unjustly by a cabin crew onboard named sarah MARQUEZ. offering 125 usd for the unhuman treatment onboard and 25 usd for the 3 days flight delay without even informing passengers who waited for ages in manila international airport and with this cheap offer they were given you pressure to drop all your complaints and claims in 60 DAYS. its all up to you to decide how this airlines customer services WAS. we have noted your concerns with regard to your experience during your intended journey from manila to london via bahrain on the 28th of August, 2011. we regret that upon reporting at our check-in counter for flight GF157, our airport staff, Manila, were unable to accept you to travel as per your itinerary. Unfortunately, gulf Air, like most major airlines, is sometimes forced to marginally overbook its flights. this is to compensate for the 'no show' customers, i.e. those customers who despite having confirmed bookings, fail to turn up for their flight. incidents of this nature are higher on some routes than others and can also depend on the time of travel, the season and the amount of traffic. our records indicate that you were rebooked to travel on flights GF157/GF007 on the 30th of August, 2011 and a monetary compensation of USD75/- was also offered to you in the interim. please accept our sincere apologies for any inconvenience caused to you at the time. your further comments with regard to the level of service you received onboard flight GF157 to bahrain have also been noted. we are very sorry to learn of the manner in which a member of our in-flight team handled your request of a glass of water, as described by you. we have noted every detail of your correspondence, which no doubt proves to be invaluable for us to identify areas in need of our immediate rectification. we do realise that we operate within a highly competitive industry where customer service is of the utmost importance. our services team, particularly, our frontline staff are trained to provide our passengers with the highest level of customer care, thus to learn otherwise, causes us great concern. please be assured, your feedback has been addressed directly to the attention of our senior Manager, cabin services for his perusal and corrective action. it is our sincere hope to retain your patronage, hence, in recognition of the inconvenience caused, we would like to offer you, the additional sum of USD125/-, payable in local currency, as a gesture of goodwill. . to avail our offer, kindly sign the attached 'Release and Indemnity' form and return to our office. once received, we will process the payment and our financial controller will contact you in this regard. Furthermore, may we take this opportunity to invite you to enrol in our falconflyer Program. once you enrol we will credit you with 2000 bonus miles. please visit our website on this link http://www.gulfair.com/English/ffp/pages/Application%20Form.aspx?ref=CCC. this will allow you direct access to our falconflyer program where you may enrol online and you will also have access to a variety of information on our products and services. upon completion of the application form, kindly advise us of your membership number, in order to ensure that your account is credited with the mileage. this offer is valid for 60 days from the date of this correspondence. once again, we sincerely apologise for any inconvenience caused. we seek your continued support and trust that you will give us the pleasure to be of service to you again, under more pleasing circumstances. Sincerely, venyrose bautista customer & priority care officer gulf air - customer care & service quality control ==========================================================================================================================