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“Tell me you were deceived, without telling me you were...”

written by on 06/03/2023

I ordered three polo tops and a pair of jeans from Sports Direct. The package arrived only containing the jeans. I went through their resolution procedure for them to close it with an email stating...

"Having completed a thorough investigation into your claim with both our warehouse and the courier, it has been confirmed that the item in question was picked and went on through to our quality control area, where it was checked and packed into your parcel.

This was evidenced through reviewing CCTV and also the fact there was no damage to the parcel when delivered which can be seen on the proof of delivery.

With this information, I am confident all items were shipped out within the parcel and therefore cannot accept your claim. "

However, I messaged Sports Direct (with a photo also) to highlight the small fact that at the time of them posting the label on the parcel stated it only weighed 800grams (the exact same weight of the jeans only) and if the shirts were in the said parcel it would be at least double that weight. their reply was...

"We have tried our best to help. However our investigations and evidence have proven all the items were in the parcel. We are sorry that we cannot accept claims with contradict the evidence."

So either Sports Direct like to ignore rock solid facts for profitable reasons or they simply believe that the laws of physics cease to exist inside one of their little grey parcels, either way I'm now having to claim them through Paypal to pursue my lost money.
Thanks very much for the huge waste of time Sports Direct. Disgraceful company service to say the least.