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“Very poor Wren installation experience”

written by KD414 on 12/01/2023

I really regret agreeing to use an installer recommended by Wren. The work was done to very poor quality, for example he did not connect the pipes for the kitchen sink, and did not connect most of the electric sockets which meant none of the kitchen appliances (except the fridge freezer) could be tested. (I actually got these completed by others after the kitchen install). The quality of the plastering work was shoddy (I was told by the installer that I would need to “do a bit of sanding” myself to prepare it for painting! He even left the corner post covering the pipes unfinished and told me to call him "at a later date to come and fix it"!!

Of course I complained to Wren and pointed out that the installer was an agent acting on their behalf, and therefore it was their responsibility to rectify all the problems caused by him. I am now taking my complaint to the Ombudsman as they have refused to fix all these issues. I have to say I was very happy with the design itself but given the awful installation experience I will be avoiding Wren in the future altogether.