written by Yorkie614 on 09/12/2022
I ordered some flowers in good faith that they would be delivered and look like the photo. My goodness, garage flowers would have been better. A £40 bouquet was delivered that looked like a £10 bunch at best. The photo showed Lilies, Roses, Fir Cones and came with the cheapest looking flowers that had been thrown together. There was no arrangement just a bunch of cheap flowers. I complained sent photos and they responded by agreeing I was right, but without discussion they refunded 50%. No negotiation over what I thought was acceptable. Poor communication, poor customer service and awful product!