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★☆☆☆☆

“The RAC are PREDATORY AND PERFIDIOUS: AVOID AT ALL COSTS”

written by UnhappyRACcustomer on 21/11/2022

They refused to tow me to a garage after my brakes failed, despite the fact that I had paid for this level of brake down cover. They claimed it was a pre-existing fault so they wanted to charge me £150 to tow me! First, they said it was a known manufactures fault with the car, then when I challenged that they tried to justify it on the basis of my MOT paperwork. My car had passed its MOT two weeks before, but an advisory on the MOT mentioned that the brakes might need looking at during the cars next service. I showed them the paperwork, being naively trusting, thinking it would help them diagnose the problem! Instead they jumped on that in order to justify trying to charge me £!50 to tow me 2 miles. They were actively LOOKING for any opportunity to charge me extra for the recovery service I had already paid for. When I asked the young man to wait for a moment while I phoned my own garage to check if they would tow it more cheaply, he became quite abusive and stormed off leaving my bonnet up and filler caps strewn over the ground! They were VERY unprofessional and unreasonable. Their attitude to me when I was in distress was predatory and perfidious. I have been a member for years but got a very nasty shock when I actually needed their help! membership number: 200110002834307
Just an update: This happened on the 18.11.22 and despite the reply that you see from them on this website they have still NOT made ANY detailed reply to this complaint!!
Further Update: They have still not bothered to respond to my complaint. I have had the car fixed by a well respect local mechanic and he assured me that the cause of the problem had nothing to do with the advisory notes on the MOT, and that there is no way the RAC mechanic could have correctly identified the problem with the equipment at this disposal, and that it was entirely unreasonable and completely unorthodox for the RAC mechanic to start diagnosing the problem by looking at advisory notes on my MOT paperwork. His view was that the RAC mechanic was simply trying to obtain money by deception, because he is probably paid a commission on everything that he charges for!!!!!!!! I have yet to hear any kind of response from the RAC, let alone an apology or offer of reimbursement or any serious intention to discipline this individual and hold him account for his disgusting attitude and behaviour. Anybody reading this can gauge how their own complaints are likely to be dealt with by the RAC should they find themselves in similar circumstances to myself.

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