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“Dreadful from start to finish”

written by MToyer on 01/11/2022

Dreadful from start to finish. Switched to them with a requested switch date of 23-9-22. This was postponned until 4 October due to the 1 DAY bank holiday on the 19 September due to the funeral despite the fact that this was announced (10 Sept) before I even requested the switch. The bank account opened on the 14 September. They then re-instated a standing order I cancelled and blamed HSBC. They then had the absolute cheek to charge me the £2 account fee as the account had been open for 1 month (although completely unusable for most of that time).
Dreadful customer service.
Avoid the free cash isnt worth the incompetence

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