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“Extremely difficult to report a fault”

written by DangeloGrantham on 28/09/2022

I have had no mobil service for 24 hours (my partner is affected by this too). Not a huge problem as such, sometimes complex networks have faults.

The problem is that without a landline it is rather difficult to report a fault. I logged into he BT site and when I try to raise a fault I am presented with a range of new mobile phones to purchase.

In desperation I googled "raise a complaint" and found a way to report the matter and raised a fault. BT Mobile's response to my having reported a fault with the phone - they have "scheduled a call" to me.

Issues so far

1) Very difficult to actually complain
2) Clearly the nature of my complaint has not beed read properly

I shall update this post as the fault progresses.

Final thought - it was so easy to buy from them and so difficult when you have a problem.

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