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“Go to the next rent-a-car place. ”

written by ColinSomerville on 27/09/2022

I have used Sadorent every time I go to Portugal for the last 20 years.
While on vacation a man carelessly walked onto the road just as I was passing in the car I rented from Sadorent.
He got hit and fell onto the car.
He damaged the hood and windshield.
I took all the steps Sadorent instructs to do in case of an accident. (They leave a package with you in the glove compartment with all the instructions.)
My wife even called Sadorent to verify these instructions.
The man that got hit admitted it was his fault and signed off on the accident report provided by Sadorent.
I was led to believe that I would not have to pay the €1200 deductible, because it was not my fault.
When I took the car back, I was told they would not go after the guy for the money. I was responsible for paying the deductible and I would have to go after him for the money.
I feel betrayed. I will never rent or recommend Sadorent again.

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