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“Whilst applying through the application for new van...”

written by hussboss123 on 19/09/2022

Whilst applying through the application for new van insurance and getting to the end the site (vancompare.com found me a quote of 560 for the year which i could purchase so i did. I was then told byt the automated system that i had to call a number to speak to an advisor which is did.
Leading me though the form once again and having to tweak it he came up with a quote of £1,700 baring in mind 1 have full no claims bonus in hand.
I decided to cancel the policy to which he told me is fine but will charge £25.00 admin to which i refused but could do nothing about since they had £560 of mine. He then said it is in the t & c but when i rechecked it definitely was not and even sent him a copy via email.
Whilst i was talking with the advisor he sent me a copy of the policy and expected me to read it to see that the admin fee of £25 is there. (NOT HAPPY AT ALL).
I WAS ON THE PHONE FOR 1HR AND 10 MINUITES REGARDS THEIR T & C AND NOWHERE DOES IT TELL US ANYTHING REGARDS THE ADMIN FEE UNTIL YOU PAY THE INITIAL SUGGESTED QUOTE WHICH I WAS HAPPY TO ACCEPT PRIOR TO CALLING THAT NUMBER TO WHICH I HAD NO CHOICE. i THEN ASKED THE ADVISOR TOWARDS THE END OF OUR CONVERSATION TO SEND ME A COPY OF THE RECORDING FOR LEGAL PURPOSES BUT (RUDI) REFUSED.
The t&c that is revealed to us (customer) does not contain anything regards the admin fee...

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