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“DO NOT USE THIS COMPANY”

written by MckenzieVaughan on 09/09/2022

We wanted to book Molly Maid’s for regular weekly cleaning, as part of this they say they cannot provide you with an hourly rate and that they will need to carry out an initial “thorough” clean of your flat in advance. They took an initial £100 deposit for this and state that if the work is much more than this then they will charge further money. When the time came they charged an extra £100 due to a lot of cat fur etc. – which was fine.

I phoned to complain after the cleaners had left and I had a chance to look over the work, they said they would send maids back and refund me £40. This was arranged for Tuesday and they said they would contact me on Monday with a time. Monday came – no call. I contact them and they told me they would let me know a time. Tuesday came – no call.

Honestly a total rip off and completely incompetent office staff, who before they try and defend themselves by sending maids to remedy poor work and having several failed attempts at entry I will give you background to the situation.

I had to organize a dentist appointment over my lunch break on Tuesday and assumed they were no longer coming as there had been no communication regarding a time. Then just before I need to leave for my appointment I get a text saying they’ll be at my flat in 10 minutes. I had to refuse as I now had an appointment.

It was arranged that they would return on Friday, initially I had a meeting in the morning so I said after 12PM. On Thursday morning my meeting was changed, I gave them more than 24 hours’ notice to make them aware to come any time accept 1-2PM. At 12:59 I get a call on Friday saying they are outside, I said I cannot let them in – I have a meeting, have no time to go over the poor areas with them and can’t have noise whilst I am in an online meeting. They then say they will have to reschedule AGAIN.

I then had to spend this time in my meeting distracted to explain to the office that I couldn’t let the maids in to which I received the following responses.

1. “Many failed attempts and refusal of entry”
2. “Clearly finished my meeting as I had time to communicate”
3. “We were only asking for a little lee-way”

If they had even given me one call ahead of time I would have been able to explain the situation, I was not finished my meeting but had to text back and forth to say I couldn’t let them in as I couldn’t have noise. Also, as it was remedy work I needed time to explain the exact areas as I was told it wouldn’t be another full clean. A little lee-way was complete inconvenience for me, I had arranged to work from home to accommodate then and was available every other hour of the day, my paranoia feels like they did all of this deliberately so that I couldn’t get my money back.

Unless you are someone who stays inside all day and has money to burn then this company is not for you, you also need to be blind to ignore the rushed work that is done for the price of £200 for 3 cleaners who spent 1 hour cleaning and somehow light bulbs were still dusty, dust balls and cat fur still in corners, radiators still dusty, picture frames still dusty, stains still on floors, ovens not properly cleaned even though this was an additional £30 charge.

Please for your sanity do not give this company and give them your money. They now have £160, which they took for an hour clean when the place wasn’t even properly hoovered or mopped let alone dusted and “thoroughly cleaned”.

They then blocked my mobile and refused to answer their landline – guess I’ll never see that money again.