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“Severely Over charged ”

written by Sparks81 on 27/07/2022

Do not book a holiday with this company ! We booked a holiday ti Tenerife before covid lockdown and had to change a couple of times , we then got it changed to a beautiful 1 week holiday to Croatia in the Sheraton Rivera , it cost 3,400 for bed and breakfast only but it was 5 star …. My partner lost his job and as this was only bed and breakfast I called holiday gems to get all inclusive or half board on a different hotel … we eventually changed to a 4 star hotel but discovered there was no transfers no baggage included and it cost 3.260 when the price on the website was half that …. I had to argue with them for them to include a transfer and 1 x 23kg bag ….. which wasn’t really enough but we made do …. The hotel was nice and we got half board so breakfast and dinner but no way was it worth over 3,250 pounds , we paid over a thousand pounds more than we should have …it’s done now but I would never ever use them again .