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“Extremely poor quality wardrobes, appalling customer...”

written by on 21/07/2022

Paid just under £10,000 for fitted wardrobes - for that price you expect nothing but the best - however with Hammonds you get no such thing.

After the initial installation took place, we discovered almost every single door and panel were extremely faulty - highly visible lumps and bumps in the finish, sharp corners, chips, panels and edges that were different colours and finishes, and edging strips that began peeling off within 24 hours of fitting.

As a result of this, almost everything but the main carcasses of the wardrobes required removal, resupplying and refitting. So the second fitting happens some weeks later and guess what... Most all of the replacement doors etc. feature exactly the same faults as the first.

So all of these then had to be removed and replaced for the third time... Yet things still weren't anywhere near right, resulting in a fourth removal and refit!

Finally the quality had improved to a reasonable though far from acceptable standard, but by this point we were completely fed up with the months of disruption to our lives that we wanted nothing further to do with Hammond's Furniture (more fool they as we had originally intended to have them supply wardrobes to a further four bedrooms in our new house).

Hammond's after-sales got in touch to say we were entitled to compensation, which naturally we welcomed... That is until they made the derisory offer of £200.

We replied telling them that this was totally unacceptable, particularly as their negligence had caused me to have to take a further 10 days off work to accommodate the refits, at which point they upped their offer of compensation to a paltry £400, which we again refused to accept, resulting in them making a third and final offer of £550.

So in terms of time alone (not even considering the cost of redecoration we're facing as a result of end panels having to be removed and refitted, the disruption to our lives and the stress involved) Hammond's Furniture value my time at approximately £55 per day. I can assure you I lost a great deal more than £55 per day in work.

And just to add insult to injury, we were threatened with legal action for our final payment on account before they'd even resolved the matter!

Don't waste your money (and time) with this woeful company, they're an absolute disgrace.