written by CristinaBrowne287 on 19/07/2022
The driver parking or returning my car broke the passenger window leaving it down and we were unable to elevate the window. I was returning with a profoundly autistic young lady and had a journey of about hour and a half in peak time. The operators of parking company phoned their office to report the damage and to get some help for me, but the office manager would not accept any responsibility or offer assistance. Ground staff were powerless to assist and I had to place passenger in the rear of the car and drive with the window fully open. She was kicking and screaming in the back of the car because it upset her. She is a blue badge holder, this was visible in the car.
I was unable to secure my car and unable to get it readily repaired as apparently the door lining had to come out and there is risk of breakage. I did eventually get it repaired and the engineer told me it was entirely due to a heavy handed driver. No part was defective and when the window was raised I satisfactorily use the electric up/down without any problem whatsoever.
Purple Parking in the light of this evidence still refute responsibility. I will never knowingly use this service and would advise anyone else to boycott them.