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“No stars would be more appropriate ”

written by Iggyhound on 12/07/2022

Quite frankly no stars are deserved. Ordered a divan mid-April. Delivery date end May (6 weeks). Ok I can cope with that. However, on said delivery date no bed base available (apparently) so that wasn’t delivered. Next delivery date another 6 weeks later so now we’re up to 3 months without a bed. I didn’t complain, however. The world had a problem with deliveries. I accepted the new date of 12 July graciously, although irritated. However, no delivery came on the 12th and when I called, no it was the 19th! Well no one had told ME that! All correspondence said the 12th. And if I cancelled, that it would be another 6 weeks to wait, (can Bensons only work in sixes?) so that would have been four months from the order date. Customer services were unprepared to do anything to help. I had to accept the 19th July or wait till August. I have to book time off work six weeks in advance and I couldn’t get the 19th off. So now having to get a friend to have a day off work to accept the delivery for me. Customer services (not the individual-she was just tied to an appalling organisation’s policies) couldn’t have cared less, and there is ‘ just nothing we can do’. As long as I live I will never shop there again. Totally hopeless organisation who have no concept of good customer services.