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“Greedy company”

written by Daniel287 on 28/06/2022

A year ago, I've made a reservaion for my family trip to Europe. But the beginning of June, three months before the departure of the trip, the airline notified the the change of my flights and immediately informed the Aran grant of this.I asked the agent to handle my case quickly several times through the chat, and after that, I received a new schedule and accepted it.Then the problem has begun. I did not receive a confirmation email, so I chatted with agents of Aran grant, chat with an airline, and made inquiries on the phone several times, but it was silent.To contact the change team by phone, I received a phone number from the agent saying it is toll-free anywhere in the world and tried to contact them. However, there were several cases where it ended up just waiting for connection, and even if the call was made, it was repeated to wait because my case was on progress. To make matters worse, the phone is toll-free only in the United States and not in other countries. So I complain for that with chatting. After that, I have received a call of apology from an agent in the customer management. I will waive the change fee(50$) instead of the refund of the phone fee, and I received a travel agency coupon (which will never be used in my current situation and grundge). He will proceed my case with quickly, so please wait one more day. And he said he would respond quickly if you contact him by email because free phone calls are not available overseas. At the time, I said thank you and waited quietly with confidence.However, the issuance was never made, and there was no response to the email sent. And a few days later, another person sent me an email about the sudden cancellation of the flight ticket.From the beginning, I earnestly asked for a change because it was a carefully planned family trip from a year ago, and there were lots of non-refundable reservations, so I would go on a trip even if I took the inconvenience, and they said yes.I only chose the itinerary sent by the travel agency, but they talked as if it were the schedule I asked for myself. They said that my change was rejected by the airline because the last segment was operated by same alliance airline, and that I should contact the airline directly.When I contacted the airline directly, Aran grant stopped proceeding with the issue of my tickets, and the airline didn't know the reason, so they asked me to contact the travel agency directly. In addition, I was absurdly asked to tell the travel agency to contact the airline directly.I've checked the cases that occurred at the same airline in a similar situation to mine recently, and almost all of them, including issuance through travel agencies, were changed without any problems. Everyone knows that in this involuntary change, normally the flights can be changed to itinerary operated by the same alliance.Both airline and travel agencies are putting the blame on each other, and no one wants to lose money. I don't know what there is secret understandings between them, but they doesn't care the customers interests and rights.Continue to talk about airline policies and notify me that I have to cancel or make changes at the expense of additional costs.I asked agent to change the last segment in question, but unlike the change team, I got a call from the person in charge of ticket sales immediately. He said it very generously, but eventually he asked me to pay about 2,500 dollars per person, about 7,000 dollars in total. It's double the price I reserved.There is no answer to sending a protest email saying that this is a new reservation, not a change.In the meantime, I know that airline tickets have become very expensive, and it is natural that the main purpose of all companies is profit-seeking. However, it is deplorable that the minimum principle of good faith is abandoned and the reality that customers are just a pushover. There's only a greedy company so blinded by business.I regret that I didn't care even though people around me and people in the travel community advised me not to use travel agencies in situations where there are many variables like these days.Conclusion: Aran grant responds very quickly to new reservations and ticketing and is smooth. However, in the event of a problem caused by a variable, it is a company that only takes time to improvise and eventually fails to keep its promise. There must be some people who have completed a pleasant flight at a good price, but like friends,I think the true value is revealed in hard and difficult times. In that sense, arangrant does not seem to be a faithful friend who sincerely reaches out to a friend who is going through difficult times. I share a little long article in the hope that you will not have the same experience as me and make a careful choice.