written by SMDD on 26/06/2022
My daughter has been trying to access her CTF since she turned 18 in March and has submitted documents on several occasions but they still keep asking for the same information. This is absolutely scandalous behaviour from NatWest. She has even been told that her payment was being processed and she would receive it within 15 days but they then asked for the same information again. She has recently been diagnosed with a serious medical condition that means that she is unable to work so every penny counts and NatWest are not giving her her money.