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Review Number	14203709
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★☆☆☆☆

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“No reply to complaint+ no reply to 6 hrs calls 15 times”

written by Browntx148 on 22/06/2022

We had to fly to Jersey branch to deal with life savings, as no replies over 15 calls holding in total over 6 hours - held one attempt for one and a half hours! Face to face employee was excellent. Thereafter bank reneged on exchange rate agreed in writing and signed within branch - in their favour. Absolute silence from Manager. after two letters of complaint. Very bad service. Complaint obviously ongoing

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“No reply to complaint+ no reply to 6 hrs calls 15 times”