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“Absolutely dreadful ”

written by Margaretdacosta on 21/06/2022

I had an Optiplan kitchen installed 2 weeks ago. There were multiple issues with delivery as it had been sent out in the wrong lorry and the driver sat in my Lane for 3 hours before driving away with the new kitchen inside! I was told delivery would be rescheduled for the next day and there was a knock on the door that evening and there it was.
Once fitted there was damaged panel and a missing unity.
Trying to actually speak to anyone has been impossible. The phone rings for up to an hour and then cuts off. When I emailed my customer service named person, I was told she was on leave and deal with it on her return. I have never dealt with any company, having purchased a £16,000 kitchen excluding all appliances, that is further away from customer service than Optiplan. Eventually I was told the unit was arriving only to receive an email that same day, to say it is not.
My kitchen fitters are shocked and just how dreadful they are. They now are unable to tell me when I will receive it and the worst thing is that they are not concerned.
I would avoid this company at all costs. My sister used a local family business for her bespoke kitchen and I wish I had done the same because they actually care about their reputation and were so responsive.
Be very, very careful with Optiplan, once they have your money they have zero interest.